We try to ship all items within 2 business days of but we aim to ship all orders placed before 12:00 pm (EDST), the same day.
You will be notified if we are temporarily out of stock on any items we offer.
We ship via Best Way.
Pay Pal is the prefered method of payment method; we also accept checks and money order, though your order will NOT ship until payment is received and it clears our bank.
U.S. currency only
Most items may be returned within 14 days of shipment for a refund. All of the merchandise we sell is brand new and has never been opened, and we do not return any used merchandise to our warehouse shelves to re-sell it as new. Therefore, all items must be returned in new, unopened re-saleable condition or a restocking fee ranging from 1% to 25% will apply. Furthermore, returned items must be complete with all original parts, accessories, and manufacturer packaging to be eligible for a credit. All returns are subject to inspection. We reserve the right to determine, in its sole discretion, the condition and completeness of returned merchandise. You MUST call for a return authorization before returning any item.
Please be exact when ordering as we can not be responsible for items that were ordered incorrectly, if in doubt please call us first.
WE TRY TO INSURE THAT ALL PRODUCT PRICES AND WEIGHTS ARE ACCURATE BUT WE DO RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMMISSIONS.
If there are special shipping methods required we will contact you prior to shipping your order.
Mail all correspondence to us at:
Great Lakes Hydroponic Company
05998 US 31 South
Charlevoix, MI 48720